SafeGuard Hardware Protection
Since networking applications support almost every business process, it has become more important than ever to quickly identify and solve network problems before they start costing money, affect customer relationships or result in lost business. Covisia Safeguard Hardware Protection is designed to keep your network up and running so you can concentrate on managing your business.
Covisia Safeguard Hardware Protection fits the needs of all our clients. Safeguard provides comprehensive protection, with guaranteed response times in the event of any failure. Covisia has the technical resources, including stocking spare parts, and on-call staff, to resolve any contract issue with minimal involvement from your team.
What Makes Covisia Different?
- Total Support:
Unlike manufacturers, Covisia is able to see you through the problem until it is resolved. A Covisia engineer will be involved in support calls eliminating the need to call multiple manufacturers.
- Helpful Documentation:
Covisia prepares a Visio diagram of your network environment, as well as asset inventory and current state.
- Pro-active Scheduled Visit:
A Covisia engineer will visit your site twice a year to maintain documentation.
- Dedicated Customer Support Center Representative:
A dedicated Covisia Customer Support Center representative is assigned to your account so that those providing first level support know you and understand your business.
SafeGuard Infrastructure Support: Servers
Covisia provides professional management of Citrix and Microsoft server environments.
- Covisia supports Microsoft and Citrix environments; including system monitoring, processing alerts and outages per support best practices.
- 7x24 technical phone, remote access support and administration of the server and operating system from level 1, level 2 and level 3 engineers. If problem cannot be resolved remotely, an engineer will be dispatched onsite
- Windows Patch Management of hot fixes only
- Application of Windows Service Pack updates and any additional non-critical updates
- Remote troubleshooting of servers and infrastructure devices
- Multi-Vendor coordination to jointly troubleshoot issues
- Support requests (phone or email)
SafeGuard Infrastructure Support - Network Devices & Cisco Unified Communications
Covisia provides professional management of Cisco Unified Communications environments.
- 9x5 / 24x7 technical phone, remote access support and administration of the server and operating system from level 1, level 2 and level 3 engineers
- Quarterly reports showing issues, resolutions, recommendations and trends
- Monitor routers, switches, firewalls and servers and circuits
- Windows Operating System Patch Management and Service Pack Installation (as applicable)
- Remote troubleshooting of servers and infrastructure devices
- Adds, Moves and Changes for phone users
- Multi-Vendor coordination to jointly troubleshoot issues
- Software support and upgrades for the selected equipment.