Safeguard Service Desk
"I highly recommend using the Covisia SafeGuard Service Desk; I thought my problem was unsolvable, but they came to my rescue and made things right!"
Diana Koulalis, Aircuity
Why Covisia Service Desk?
When you sign up for Covisia's Help Desk Service you'll enjoy live, U.S.-based, 24/7 technical support on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.
Covisia processes in-coming support requests through our Service Desk and provide first-class help desk support to respond and resolve support calls in accordance with standards, providing accurate and creative solutions to user problems.
- Most popular applications supported (i.e. Word, Excel, Outlook, etc.)
- Performance targets:
- Average Speed of Answer (ASA): 80% <= 30 seconds
- Percent of Support Requests Logged: 100%
- Percentage of First Contact Resolution (FCR): >= 70%
- Percentage of Abandoned Calls: <=5%
Key SafeGuard Service Desk Features:
- Domestic call center
- ITIL best practices
- Round-the-clock support by certified technicians
- Average 45 second response time
- How-to assistance for desktop applications
- 24/7/365 service
Benefits of SafeGuard Service Desk:
- Free time for your internal resources to focus on core business and development projects
- Reduced operating costs
- Covisia Help Desk services are more effective than building and staffing your own
- 24/7/365 service